General Questions
How do I get a price quote?
You can simply call us @ 616-227-4400 or the green phone in the bottom right corner for a live chat
What equipment is supported by your platform ?
Please visit https://sparkplugip.com/supportedvendors for a full list
I have issues with my current provider but I am stuck in a contract, what can I do?
Here are sparkplug IP we can create a price competitive quote and in some cases pay off any early term fees to get you out of any existing contracts
Support Questions
Do you have a Knowledge Base for instructions and tutorials ?
Yes we do , when you become a sparkplug IP customer you will get access to https://kb.sparkplug-ip.com
This includes write ups and video how-to’s for all of our products
My services are down and I need support, what can I do ?
If you are a current customer you can email [email protected] and a ticket will be created. A tech will assigned within 30 mins to assist. You can also use our live chat feature. Look for the green phone in the bottom right corner.
I need to schedule an onsite dispatch
The sparkplug mobile App can assist with this. Just open the app and hit the service tech now button. A ticket will be created with a dispatch assignment. You will receive a text with an ETA when available. Also emailing [email protected] and including DISPATCH in the subject will route to our service team.